You've paid and are wondering why there's no news on shipping your order... that's because messages are often lost in the spam folder.
We are currently working on a solution to improve the settings of our email provider, so that notifications reach your inbox.
In the meantime, our primary support email is now firstname.lastname@example.org
You can also reach us at the secondary email email@example.com
Here is what you can do to stay informed about your order status
1. Please check your spam folder first.
2. Log in to your account in the shop. 'Fulfilment' means your order has shipped. If it was sent Certified or Express you also see the track #.
3. If steps 1 and 2 are not working please contact us directly for an update: