Get In Touch
If available, include your order # and customer email or send us a copy of the order.
We generally respond within 24 hours from Monday - Friday, 10:00-17:00 CET (Madrid, Spain) with the exception of public holidays. Mandala Seeds is based in Spain.
In case you don't hear from us within 48 hours (Mo-Fr) please check your spam folder and resend your email.
Don't forget to add our email to your Contacts so it doesn't go into spam. Some email providers automatically block our business email - see list below. Contact us through another email if necessary.
Any events that may change our response time will be announced on this page and our Blog to keep you informed. Public holidays are listed below.
Where's My Order?
Customers with pending orders are always kept up to date on payment/shipping status. Go to Tracking Your Order for more info on how to see updates.
Public Holidays & Summer Break
Our office is officially closed on these dates, although we often still reply to incoming orders. No shipping on these dates (public holidays in Spain/Europe) and during our seasonal summer break.
31 Dec -1 January - New Year
6-8 January - Three Kings & local holidays
28 February - South Spain regional holiday
13-17 April - Easter week national holiday
1-2 May - Labour Day
June-October - shop closed for seasonal break
July-August - office closed
Not receiving a response?
1. Check your spam folder.
2. Your customer email is misspelt (example: email@example.com instead of firstname.lastname@example.org). Please double check you enter the correct email during checkout. Make a new order if in doubt.
3. Some email client providers block our shop email as spam.
This happens especially with these U.S. companies:
If your email is registered with these, please contact us through an alternative email account.
4. Your mailbox could be full.
5. We may have overlooked your message - resend it just in case.
Find Answers Here
There are several informative pages in the shop that may answer your question.
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