Returns & Refunds Policy

Seeds

Due to the nature of biological products, seeds are not eligible for returns or exchanges under our standard returns policy.

Orders containing seeds cannot be cancelled or refunded once they have been dispatched from our warehouse. Custom seed orders are non-refundable once they have been paid.

If your order arrives damaged, contains incorrect items, or has another problem, please contact us at support@mandalaseeds.com so we can review the issue and provide an appropriate solution.

Returns of Other Goods

We accept returns of eligible non-perishable products, such as incense and accessories, within 14 days of delivery.

To request a return, please email support@mandalaseeds.com within 14 days of receiving your order. Include your order number, the item you wish to return, and the reason for your request.

We will provide the return address and further instructions. Please do not send items back without contacting us first.

To qualify for a full refund under our standard returns policy, returned products must:

• Be unused and in their original condition.

• Include their original packaging.

• Be accompanied by proof of purchase, such as an order confirmation or receipt.

Customers are responsible for return shipping costs unless the return concerns a defective, damaged, or incorrect product, or applicable law requires otherwise.

Late Returns and Partial Refunds

Returns requested more than 14 days after delivery are generally not accepted under our standard returns policy.

In exceptional circumstances, we may agree to accept a late return or offer a partial refund at our discretion.

A partial refund may also be considered if an item is returned in a condition that does not meet our standard return requirements, provided we have agreed to accept the return.

Any proposed reduction will be communicated to you before the refund is processed. This does not affect your statutory rights concerning defective or non-conforming goods.

Refunds

Once we receive and inspect your returned item, we will email you to confirm its arrival and inform you whether your refund has been approved.

Approved refunds will be processed within three business days of approval, using the original payment method whenever possible.

Please note that the time required for the refund to appear in your account depends on your bank or payment provider and may take additional business days.

Original shipping charges are generally non-refundable for voluntary returns, except where applicable consumer law requires their reimbursement.

Sale Items

Discounted and sale items are subject to the same statutory consumer rights as regularly priced products.

Returns of sale items under our voluntary returns policy may be subject to specific conditions communicated at the time of purchase.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us at support@mandalaseeds.com as soon as possible after discovering the problem.

Include your order number, a description of the issue, and photographs where applicable.

We will review your request and provide instructions for a replacement, refund, or other appropriate solution.

Where the issue is our responsibility, or applicable law requires it, you will not be charged for return shipping.

Claims involving damaged or incorrect products are handled separately from ordinary change-of-mind returns.

Exchanges

We offer exchanges for defective, damaged, or incorrectly supplied products, subject to availability and applicable consumer rights.

To request an exchange, please contact support@mandalaseeds.com with your order details and a description of the issue.

If an identical replacement is unavailable, we will discuss the available alternatives, including a refund where appropriate.

Return Shipping

Please contact us before returning any product. We will provide the appropriate return address and shipping instructions.

For voluntary returns, customers arrange and pay for return shipping directly. These costs will not also be deducted from the refund.

Contact

For all return, refund, exchange, or order-related inquiries, please contact:

Mandala Seeds Shop
support@mandalaseeds.com