FAQ

Please note that this year we can only accept orders of 75,- Euros or 100,- USD and above.
For smaller orders of the Mandala varieties kindly contact one of our official resellers.

 

How can I pay?

We accept the following payment methods:

 

Cash

We accept USD, CHF, GBP & EUROS as cash payment. Click on "pick your currency" to see the approximate amount (online mid-market rate) in your currency in the shop. Complete your online order and wait for our personal email response which contains the total sum in your local currency (according to the daily exchange rate of our bank) and our mailing address. We recommend cash payment for optimal discretion. Due to difficulties in exchanging CAD we request that Canadian customers pay in USD.

 

Western Union

  • Cash payment at an agent location in any country.
  • Pay with credit card (VISA/MASTERCARD) online or by phone. Prepaid cards are also available in North America.
  • Secure and discreet payment with no reference to business or type of goods purchased.

Pay in your local currency - Western Union calculates the currency exchange for you. Western Union agents are located at many places: post office, travel agency, convenience store, money changer, etc. Recommended for larger orders and fast shipping of your order. For more info: www.westernunion.com

Please note: the transfer costs a fee that depends on amount and country. You can enquire directly at WU how much it will cost you. Complete your online order and wait for our personal email response with instructions.

 

Bank transfer

We only accept bank transfers within Europe. Complete your online order and wait for our personal email response which contains full payment instructions for a wire transfer (this works only over a bank account and not with paying cash at a counter).

UK customers: please order your Mandala seeds from one of our UK resellers. Banks in England charge excessively high fees for transfers from GBP to Euros.

 

How safe is it to send cash?

We provide a secure address and detailed instructions to ensure that your letter reaches us safely. We guarantee optimal security within our company. There are no customs inspections for letters in Spain. You are requested to send your payment with registered air mail for optimal safety. There are several services available ranging from economical such as First-Class Mail registered to express delivery via Global Express Guaranteed® or FedEx. For registered mail we can report a 100% success rate in delivery and 99.5% for regular mail.
 

Do you accept an international money order (IMO), checks, credit card or Paypal?

  • We do not accept IMO or postal money orders because they cannot be processed in Spain.

  • We do not accept checks because the fees are high and time for bank clearance takes 4 weeks.

  • Online credit card payment is presently difficult to acquire in Spain and most European financial institutions/banks do not support the sale of cannabis seeds.

  • Paypal is based in the USA and effectively boycotts the sale of cannabis seeds as do many other e-commerce financial institutions. Paypal regularly confiscates funds from merchant accounts selling seeds and reserves the right to supply information to law enforcement agencies.

Customers who wish to pay with VISA or MASTERCARD can do so using Western Union.

 

How can I see prices in USD?

In your shopping basket the USD amount is shown next to the Euro prices by default. Click on "pick your currency" in the top right hand corner of the product pages to see the approximate amount (online mid-market rate) in USD next to all products. The actual USD price will be slightly higher because we have to go by the bank rate. Complete your online order and wait for our personal email response which contains the total sum in USD according to the daily exchange rate of our bank.

 

Which countries do you send seeds to?

We ship seeds worldwide with the exception of AFP (American Armed Forces), Virgin Islands, Australia, New Zealand, Germany, Croatia, Serbia, Türkey, Arab Peninsula, China, Japan & South East Asia, South Africa & other African countries. 

Can I order via email?

We prefer online orders through our shop system because it provides us with all details plus a sequential order number. However, you can also send us an email with the products you wish to order, your destination country, and mode of payment. Our sales team will email you the total in the appropriate currency and provide payment instructions.

 

Can I order offline?

Customers without an internet connection, or who do not want to correspond via email, can also request our mailing address to send in the order via snail mail.

 

I made my online order - what happens next?

An automatic order confirmation from the shop system will be sent to your e-mail straight away. These can be two messages if you checked the box "send order confirmation". Depending on when you made your order you will receive a personal email response from our sales team within 24 hours with payment instructions. Local holidays and weekends excluded. Our sales team must process each order manually to check if all required info has been filled out, calculate currency conversion if necessary, respond to special requests, and provide further payment instructions. Once you receive our personal response you can make your payment. Please read How to Order for more details.

 

I have ordered but not received a personal e-mail response from your sales team.

Each order is also checked manually and we send a personal email with further instructions and to confirm your order. Please make sure that you send us an email that works! We cannot accept orders or contact you without an email that works. Look in your spam folder or check spam settings. If you ordered over the weekend then please wait till Monday for a response. We do not work on local holidays and this can delay a response by one day. If you have waited more than 2 business days and not heard from us please send an enquiry to: shop@mandalaseeds.com. Use a different email if possible, in case the other email is not working or is blocking us as spam.

Don't send us e-mails that contain wording which imply any illegal activity, such as "will I get busted when I receive my seeds?". E-mails of this nature will remain unanswered.

Spam blockers: if you use a spam blocker please add our email shop@mandalaseeds.com to your safe list before ordering. Otherwise our emails may not reach you. We do not log in to any services that require verificiation for contacting you.

Encrypted email services: currently we are unable to correspond with customers using perfectlyprivate.net and request that customers use a different email service for their order and enquiries.

 

How do you send the seeds?

Please read the info under Shipping.

 

What is the approximate delivery time?

Air mail

EU: 3-5 days

Other European countries: 4-10 days

North America: 5-15 days

South America: 7-21 days

Rest of the world: 7-21 days

* Indicated delivery time is only approximate. Delays can occur due to public holidays, grounding of flights from bad weather, airline or postal strikes etc.

 

What is your privacy policy?

We take your privacy very seriously. All information provided by the customer is treated with strict confidentiality and never disclosed to anyone. We do not collect any information from you through the site. No customer data is stored by third parties and online orders are encrypted securely during check-out. All data and correspondence provided by the customer that is not required for possible claims is immediately deleted/destroyed. We reserve the right to keep some records for a period of 6 weeks after goods are shipped to process claims on guarantee due to transport damage (see below).  After this period these records are destroyed. Please make sure you contact us within this period if the goods were damaged through transport.

Secure online ordering with 128/256 bit SSL encryption.

 

What is your payment deadline and how long do you keep records?

Please send your payment so that it reaches us within 4 weeks after you place your order. Unpaid orders are deleted after 4 weeks for customer security. An extension can be granted if the customer requires it. We must be informed beforehand if a payment is underway and will not reach us in time for the deadline.

All records for shipped orders are deleted after 6 weeks. We have to be notified within this period if there is a claim on guarantee, or to clarify other issues such as receiving an incomplete order.

Customers are always notified of all deadlines per email with the payment instructions and the shipping confirmation.

 

My seeds have been damaged during delivery.

We offer a replacement guarantee for all Mandala Seeds strains. Please contact us within 1 week of receiving your order and do not open the sealed breeder pack (ie. original packaging)! We do not accept photos as proof of damage. The damaged pack must be sent back to us unopened to ensure authenticity. The Mandala Seeds breeder pack is transparent to allow good visibility to check if there is any damage to the seeds. There is no guarantee on opened packs!

We replace seeds damaged from delivery under the following conditions:

  • Mandala seeds were sent in the original packaging
  • the packaging is still sealed
  • seeds are sent back to us discreetly in a bubble type envelope (do not send anything without notifying us first and receiving our instructions!).

Please note: we cannot replace seeds if you requested them to be repacked and sealed in neutral bags because these are not transparent and have to be opened to see any damage.  

 

What about faulty orders?

Any claims regarding faulty orders such as missing or wrong seed packs must be sent in writing within 1 week of receiving the order. Please provide your order number and address. Every order is dispatched with much care to ensure a quality service. We review complaints on an individual basis to prevent fraudulent claims.